Episode Transcript
[00:00:00] Speaker A: SAM welcome to AI Today. I'm your host, Dr. Alan Badot. And as you all know on the show, we are looking at everything AI, whether it's how you're using it in your business, whether it's how you're using it personally.
Looking at all these topics and one of the, one of the big questions that I got this week in my email was around, you know, where is AI when you know, we're using it, but we may not even realize that we're using it. And so, you know, I took, I took some time and I did a little bit of research. I found some topics that I think are going to be interesting, a couple of surveys that we're going to go over to, to discuss some of these things. But that is a huge, huge, you know, question for a lot of folks. You know, when you're looking at consumer products, you know, do buyers buy things because it has AI?
Do they buy it because it doesn't have AI or do they just buy it and they don't even realize it has AI? And you know, those have implications and, you know, ramifications that really spread across personal, you know, in business. And you know, when folks hear AI, they're thinking maybe robots or, you know, futuristic gadgets or things like that. But you know, the reality is that it's in a lot more things than people realize and it really has become part of the fabric of our everyday life. And you know, whether it's phone technologies, whether it's computers, of course electronics, but then things in the kitchen, for example, things in your, your dining room, your TV room, whatever room you have, there are things in there that you're probably using that you don't know that you're using. And so our show this week, we're going to look at some of those, we're going to talk about them and it might surprise you with a few examples. You know, we want to keep it light hearted this week. We've really hammered on some of the deeper topics on integrating with your business and integrating, you know, into, you know, your employees lives and those things. We want to take a step back and we're going to just have a fun show talking about, you know, these types of examples, you know, and we're going to, we're going to dive deep into a couple of surveys and again, it's going to surprise some folks. So, you know, from that perspective, what is, you know, AI? All right, let's start with a baseline. What is AI? It's really, again, it's a technology that enables Machines to mimic human intelligence.
[00:03:22] Speaker B: Let's.
[00:03:22] Speaker A: We'll keep it very, very high level. You know, it learns from data, it recognizes patterns, it can make decisions if you allow it to. And I'm not going to go deep because I promised I'm not going to go deep into this. But, you know, it can even predict, you know, things that you might need next. Like, you're talking refrigerator, potentially, but, you know, it's really, you know, foundational that, you know, most of the time, with everyday items that we have, we're using AI and we don't even know it.
Now, that should make some of you feel really good, might scare some of you, but it should make most of you feel pretty good that you're able to get through your life without, you know, AI taking over.
And you're using these tools already. You just don't realize it. And so maybe you shouldn't be quite as afraid of it. Right? Because taking a step back and looking at those things and looking at the bigger picture, there are things that really, you know, you need helps that you get through your daily life.
And that's really what we're trying to do on the show, is expose you to those types of opportunities, things you can take advantage of and go from there. Right.
So let's think about, all right, where.
Where is AI hidden?
You know, in the product side, the consumers, the consumer product side.
A lot of times AI is hidden.
[00:04:58] Speaker B: It's scary.
[00:05:00] Speaker A: It's a new frontier, right? It's like agentic.
There's that word again.
They do that on purpose. And the reason is, is because everybody is still talking about AI is taking your job or, you know, it's invading your privacy, or it's too hard to use, and it's complex.
So brands will, you know, look for familiarity with sayings that we may have, things that we don't think are quite as scary.
And they'll use those terms for marketing. You know, smart. Oh, smart refrigerator, right.
Or intelligent or personalized. That's another one that we're starting to hear a lot about, is personalized.
And that's AI most of the time, probably 90% of the time, that's AI and it's there, but it's quietly working behind the scenes. You can't see it. It's. It's like a kitchen, grandma's kitchen, where the doors close. You don't know what's going on. She's putting in some secret ingredients.
She's making it better, but she won't tell you what that is. And that's what a lot of consumer product lines are doing. And, you know, just a couple of really quick examples. If you, you think about it like rideshare apps, that's an easy one with Uber and Lyft, you know, it's AI that's matching you with the closest driver and it's the one that's calculating the fares. It's the one that's, you know, coming up with the routes.
It's the one that's also, you know, even, you know, putting up driver safety information. And it's doing that without you having to ask for it. It's just automatic. Now, there's a reason for that.
Voice assistance, we all know all over the place because we all say they're listening. That's why I just said something and magically it appears on my tv.
You know, whether it's Siri, whether it's, you know, Alexa or, you know, Google's Home Assistant or whatever that is, it's, it's, it's there. It's also used in voice assistants, you know, with Siri and Alexa and the Google Assistant or whatever device that you have.
You know, there's a reason that it's trying to understand your voice and when you say something, it magically, a commercial magically appears on your, your tv. Or, you know, for instance, you know, with Google, it could be an ad that shows up on YouTube is a perfect example.
Or like Alexa, it won't tell you what you're supposed to reorder at Christmas time, so it doesn't reveal too much or tell you what products are coming. Right? And, you know, there's a reason that they are doing that.
Smartphones with the batteries that, you know, they aren't. They learn what your usage is so they can, you know, back down your, you know, things. Your, your apps that are running in the background so that you can squeeze a little bit more life out of your, your battery. Unless it's my phone and it's got gremlins in it, but that's a different discussion.
So the question is, though, is why does all this matter?
Because AI is shaping our experiences in life and we don't even realize it.
We just do things normal, go through our process and boom, it's done. And we don't even realize that the AI potentially has shaped what your choices are for the day or even, you know, your privacy, that is, you know, things are listening to you and you aren't even aware of it.
And, you know, over the next few, you know, segments, we're going to look at, you know how these technologies are really impacting our daily lives.
We're going to look at how it's impacting our buying habits and do we even know?
And what a scarier question is, is do we even care?
That's really what I want you to think about. Do you even care?
Because if you don't care, then that should make using AI in your business and every other aspect of your life significantly easier.
If you do care, then it should still make it easier. But often using it, you ask a lot more questions and get a little bit deeper on things. And so what I want you to do, stick with us. We'll be back after a few short commercial messages and we're going to dive deep into some of these products, look at them and see what sort of impact it has on you, your family, and everything that you're doing in your daily life.
[00:10:14] Speaker B: FOREIGN.
[00:10:36] Speaker A: Welcome back to AI Today. I'm your host, Dr. Alan Mado. And this week we are keeping it a little bit lighter. We are talking about products that we buy and examining whether or not we know if AI is used in them or not.
And we gave a couple examples on the, in the last segment around, you know, the, the Uber and the Lyft and the ride sharing apps and, you know, some other things. But what other technologies are we using that we don't even know what it's in there?
You know, I'm gonna hammer on smartphones a little bit and you know, maybe it's, maybe it's obvious to a lot of folks, but it's not obvious to everybody because I did get some questions around that. You know, the easiest one really is a smartphone because it's got facial ID that it's using.
And, you know, it's also got camera enhancements potentially. And even now some of the devices are having the health monitoring capabilities in there. Every single app that I just mentioned in those three areas are using some form of AI.
And folks don't realize that, but it is.
For instance, your smartphone uses deep learning to really create a three dimensional image of your face.
That's, that's fundamentally how these facial apps, facial recognition apps work. And, you know, it adapts. It's able to recognize you when you have glasses on, for example, or when you grow a beard or, you know, when you put an extra shine on your head, whatever that is, it's still able to recognize you. So that's all AI.
Now, a lot of folks don't realize that, but that's what it is with the camera. That's another great Example, because, you know, you got to ask yourself how. I'm not that great. Am I that great of a photographer?
Probably not.
I know I'm not.
But why do my pictures always turn out? Why is the lighting just, you know, almost exactly how I envisioned it?
Well, it's because AI is managing now exposures, it's managing lighting. You know, if you've got, you know, smart HDR or night mode or what are some of the other ones, like Samsung's got, you know, the object eraser type, you know, app that you can, that you can use. Well, that's all AI 100%.
And that's, you know, another thing. You start, you start wondering, okay, you know, how am I able to get rid of objects so easily? Well, you know, you've got AI in the background. It's doing a lot of math in there that's allowing you to, you know, erase that picture or that person that you don't want in the background doing something, you know, in a wedding, for example, or, you know, a bird showing up at just the wrong time and you want to get rid of the bird.
That's all AI the health monitoring piece, you know, we're still in the very beginnings of that. You know, even though it's been, been around for a while, AI is starting to change that. You know, its ability to track heart rate, detect irregularities, you know, look at things that, you know, sleep patterns is another example of that.
That information is being analyzed in near real time. Now, granted, in, in some cases it's saying, you know, don't use for diagnostic.
[00:14:25] Speaker B: Purposes and those sort of things, but.
[00:14:27] Speaker A: We all know that it's still a decent indicator.
That's all AI And a lot of folks don't even realize that.
And being able to, to recognize that if something seems very easy to do that you've never been able to do before, and it's on a similar device, you know, with your, your smartphone, for example, there's probably AI that's being used in there.
And I'm not even, I'm not even going to talk about navigation systems in Waze because I'm a, I'm a huge Waze fan. I use it all the time. And guess what? AI helps you with parking, helps you with traffic, helps you with all that. That's AI 100%. Now, most people, if I had to give them a quiz on that, they would probably get that. Which is, which is good. Makes me feel good.
But what about rice cookers?
What about refrigerators?
What about video games? What about streaming services?
What about like Netflix and stuff. Of course it's using it now. It doesn't come right out and say it.
Netflix doesn't put up an ad that says, hey, guess what? Your choices have been run through an AI system. And here's what you're likely, you know, you know, movies that you're going to.
[00:15:51] Speaker B: Want to watch over the next week.
[00:15:54] Speaker A: They're putting that stuff up there for a reason, though.
It's all AI created.
You know, they're, they're trying to personalize what your experience is with without telling you they're using AI Maybe a little scary for folks.
You know, I've just come to see it as part of my everyday, you know, life of getting through things and trying to, trying to do activities and, and, you know, use tools as best as I can.
I'm one of those people that, you know, if it's got AI in it, that's great. If it doesn't have AI in it, that's great. As long as it solves my problem or helps me do something better, faster and cheaper, you know, I'll still get it.
Now, when you talk about appliances, there's a little bit of a give and take, right? Do you want your refrigerator telling you when you need to buy new onions or need to buy new milk or things like that?
A lot of folks would say, yeah, they do.
Most refrigerators, though today have it, you know, AI integrated in there somewhere.
Even when you think it's not in there, it's probably still in there. Just because it doesn't have a digital panel and it talks to you does not mean that it doesn't have AI.
It may have a network connector symbol somewhere, a little WI FI symbol. We all know what that looks like. And if it does, it still has the opportunity to use that could be to, you know, gather information on its performance that gets sent back to the, the manufacturer. It could be a whole bunch of, you know, metrics that it's trying to, to get that each one is trying to help the manufacturer improve the performance.
So there's probably AI in there somewhere.
And then that starts to really, you know, hit a lot of different things. Video games, most video games have it in there.
A lot of different, you know, technologies that are coming to market now. I don't think you can pretty, you know, if it's got a WI FI connection to it, like I said, it's probably has a, you know, inability to use AI. And so we've got to start questioning those kind of things if we want to use them. If we want to, you know, protect our privacy. All of that becomes important. And what we're going to do is just to hammer that idea home a little bit more.
I found a survey. It's a Gallup survey. It's a little bit old. It was done at the beginning of the year. But let's bring up the survey real quick, and we're gonna walk through it.
I do want to give credit to Gallup. It was a great, great survey by Elyn Macy.
Americans use AI in everyday products without realizing it. It's a great.
Go out and read it, go grab it. But I want to look at. I want to look at some of the.
[00:18:51] Speaker B: The.
[00:18:51] Speaker A: The surveys that they have. You know, if you look at these and then say in the last week, how many products do you think that you've used that has AI in it?
There's only 1% that thought, nope, no way, no AI. That means probably everybody's a smartphone user.
[00:19:12] Speaker B: They realize it's on their smartphone. That's great.
[00:19:15] Speaker A: Now, if you look at folks that have used it five or six times, you know, they're saying that 31%, five or six, that means 62% of the.
[00:19:26] Speaker B: People.
[00:19:28] Speaker A: Believe that five or six of their products have used AI.
[00:19:32] Speaker B: So let's count them.
[00:19:33] Speaker A: So you've got your phone, you've got your laptop, you probably have your tv, You've got your smart device at home.
[00:19:42] Speaker B: Your Alexa, whatever that is.
[00:19:45] Speaker A: That's four, real easy.
And then you've got a fifth one that can be your car. It can be, you know, your maps. I mean, the list goes on and on and on and on. And then you start to think, oh, geez, if I'm using it and I don't even know it, what does that mean about, you know, everything else around.
[00:20:07] Speaker B: Me that is shaping the decisions that I'm making?
[00:20:11] Speaker A: How am I. How am I actually more influenced than I believed?
And what impact does that have?
What impact does that have on what I buy during the week? What impact on food does it have? Do you listen to your smart refrigerator? If you have it. And I keep going back, I love that example because I'm one of the folks, if I see the expiration date, I throw it away. I'm sorry. I know, I know.
[00:20:43] Speaker B: I'm going to get emails about that, too. But darn it, if the expiration date.
[00:20:48] Speaker A: On the eggs and the refrigerator is, you know, next week, then guess what? If I don't eat them by next.
[00:20:54] Speaker B: Week, I'm throwing them away. Now, my British friends and my European Union Friends, please, All right, don't get, don't know, emails about putting eggs in the refrigerator first. All right, we don't want to go down that road right now. Save that for a later date.
[00:21:06] Speaker A: But if, you know, if that impacts, you know that that date impacts you, then you would love it because you, you know, time to throw the cottage cheese away, time to throw the milk away. Gotta get new milk. Maybe it'll reorder it for you and have, you know, something automatically deliver it to you, your favorite grocery store. Maybe it'll automatically deliver it to you. Right? I mean, that impacts what you're doing in a positive way because you save time but potentially in a negative way at the same. Right? Because now you're thinking, oh, geez, they've got all my information and, you know, just scrolling down and I'm not going to have time to go through this entire thing, but it's great.
You know, most people that say that they use five or six products, you know, 81%, that's a strong number, believe.
[00:21:58] Speaker B: That, you know, know that it's an AI enabled product. What's a little scary though, you start.
[00:22:04] Speaker A: Looking at this and you're saying, okay, you know, it can be a little, a little challenging where, you know, 58% are not quite sure.
You know, out of, you know, out of that entire list on how many products that they, that they used, that starts to make you ask some serious questions about that.
Do you, are you, are you just not interested? Do you not care? Or is it that you, you know, you're just buying the greatest and latest in the technologies and it is in there, that's everybody's personal, you know, buying habits.
[00:22:42] Speaker B: And that shapes how new products are brought to market, that shapes how new.
[00:22:48] Speaker A: Apps are even brought to market.
And you know, I tell people there's way too much social media data out there.
[00:22:56] Speaker B: You put way too much information on social media.
[00:22:59] Speaker A: Well, this information is out there and.
[00:23:03] Speaker B: You don't even know about it.
[00:23:06] Speaker A: So think about that, hold those thoughts and then we'll talk a little bit more about those in our next segment. So stick with us after a few short messages from our sponsors. SA.
[00:23:43] Speaker B: Foreign.
[00:23:48] Speaker A: Welcome back to AI Today. I'm your host, Dr. Alan Badot. And this week we're keeping it a little lighter. We're looking at products that may or may not have AI in it. And the question is, do you care?
Some people really do, some people don't, for a variety of different reasons.
But at the same time, it extends to a lot of other parts of our lives that we may not even realize. And we're going to talk about some.
[00:24:16] Speaker B: Of those in this segment.
[00:24:18] Speaker A: So I want to go back and I want to just really quickly finish our discussion around the Gallup poll because again, you know, I encourage everybody to read it, go back and look at.
[00:24:29] Speaker B: It the last segment, so you can take a view of it.
[00:24:32] Speaker A: But the question really becomes around.
[00:24:38] Speaker B: What.
[00:24:38] Speaker A: Americans have or any demographic quite honestly.
[00:24:43] Speaker B: Have more negative viewpoints or positive viewpoints.
[00:24:51] Speaker A: On AI and its impacts.
[00:24:56] Speaker B: So there are a couple of key things in there. Now we've joked around a little bit.
[00:25:00] Speaker A: About talking about, you know, the last.
[00:25:04] Speaker B: Segment around, you know, having your refrigerator tell you when something has expired.
[00:25:10] Speaker A: There, there are deeper things that even.
[00:25:12] Speaker B: Newer models can do. They can change the entire color of.
[00:25:16] Speaker A: The front or what it's projecting on.
[00:25:18] Speaker B: The front of your refrigerator based on.
[00:25:20] Speaker A: Your, it's sense of your emotions.
If you're upset, then it can be a darker color. If you're happy and you know, everything sounds good, it can be a lighter color.
Pretty, that's pretty amazing. But it does have bigger impacts though.
If you don't know, okay, and you know, you're, you're, you're just of the.
[00:25:45] Speaker B: Mindset that you know, you're using it.
[00:25:47] Speaker A: Anyway, it doesn't matter.
[00:25:49] Speaker B: It's helping you get your job done, it's helping you do things faster.
Then the real question becomes where is that boundary?
[00:25:59] Speaker A: Where does that stop?
[00:26:01] Speaker B: Where do you start to care?
[00:26:03] Speaker A: Is it in the retail experience?
When you go to the store, you've got, you know, some smart stores now, Amazon stores.
I went to a prototype store.
[00:26:16] Speaker B: It's pretty amazing.
[00:26:17] Speaker A: Now you just, you can get your.
[00:26:19] Speaker B: Stuff, your groceries, your, your fruits, vegetables.
[00:26:23] Speaker A: Whatever that is, put it in your bag and you just walk out and it's got it. You've already got a way to pay for it.
You know, it can be just about, you know, any device that they're selling in the store, you get it and you go, no more waiting in line.
[00:26:40] Speaker B: What?
[00:26:42] Speaker A: No more self checkout.
That's pretty amazing. It's a time saver.
I'm not going to say a couple.
[00:26:48] Speaker B: Of stores, but we all know which ones. It takes you longer to check out than it does to get your stuff. Drives me crazy.
Probably drives you all crazy too. But those are, those are some of the technologies that are all facilitated by AI.
[00:27:04] Speaker A: You know, I, I, I had to ask about this one, but Sephora's color.
[00:27:11] Speaker B: IQ.
[00:27:14] Speaker A: Scans your face, right, and recommends, you know, makeup products. And I'm Going to get this right.
[00:27:18] Speaker B: Because I was told specifically products perfectly match to your skin tone, making your shopping more personal and accurate.
[00:27:27] Speaker A: That's pretty phenomenal.
That's all driven by AI.
Same thing with, you know, any other online shopping experience, you know, stitch fix or, you know, really any of those. It allows you to either try things on, you know, virtually, or it remembers your, your measurements, your profiles, makes recommendations for you.
[00:27:53] Speaker B: It's all about the shopping experience.
[00:27:55] Speaker A: Well, where does that, does that continue.
[00:27:58] Speaker B: On to our normal food and, you.
[00:28:01] Speaker A: Know, you know, dining experience? Well, McDonald's drive thru is perfect example.
You know, now they are starting to put in AI voice recognition systems and those are some of the things that are taking your order.
So no more joking around and making, you know, the, the typical, you know, noisy sound and things like that. It's, you know, they are trying to enhance your experience and this is one.
[00:28:28] Speaker B: Of the ways that they're doing that.
[00:28:30] Speaker A: And it makes sense, right, because it's in every call center.
So that's another thing. Just sounds like the, the lady in.
[00:28:37] Speaker B: Window number one where you normally pay for it.
[00:28:40] Speaker A: But it's AI.
So if it gets your, your, your.
[00:28:47] Speaker B: Order wrong, see, AI's fault, I guess. But, you know, are you okay with that?
[00:28:54] Speaker A: Most people would say, yeah, it's much better than it used to be. Okay, that's great.
What about Starbucks?
[00:29:01] Speaker B: Looking at drinks and, you know, making, you know, recommendations. I always say on the show, why do you think they continue to offer the pumpkin spice lattes in July?
[00:29:13] Speaker A: It crushes me.
Because people like them.
[00:29:17] Speaker B: Trends.
[00:29:18] Speaker A: AI.
[00:29:19] Speaker B: That's what's driving.
However, however, again, where does that stop?
[00:29:29] Speaker A: So if they're using it in those.
[00:29:30] Speaker B: Industries, what other industries are they using it in?
[00:29:35] Speaker A: Are you okay with AI being used for medical diagnoses?
It's still AI and it's still numbers, right? I like, I tell everybody if it can recognize a voice in a call.
[00:29:53] Speaker B: Center, there's no reason it can't recognize the voice in McDonald's.
[00:29:59] Speaker A: Of course, there's no reason it can't.
[00:30:01] Speaker B: Recognize your voice in a hospital.
[00:30:04] Speaker A: Are you okay with that?
[00:30:06] Speaker B: Some people would say yes, some people would say no.
[00:30:09] Speaker A: I'll tell you, the Gallup survey says that 61% of people don't feel good.
[00:30:16] Speaker B: About AI, you know, being used in that environment.
[00:30:23] Speaker A: And so healthcare is probably one of those areas where you as a consumer.
[00:30:31] Speaker B: Really want to talk to a person.
[00:30:33] Speaker A: You really don't want it to be.
[00:30:35] Speaker B: Used in that type of setting.
[00:30:40] Speaker A: But in some cases, you may not even know you Know, Johns Hopkins just.
[00:30:45] Speaker B: Started, you know, and, you know, really a conglomerate of hospitals, they're starting to use AI to read X rays.
[00:30:53] Speaker A: And it's actually a production system where.
[00:30:56] Speaker B: X rays get sent to the system, they get read by AI, they get sent back.
[00:31:02] Speaker A: Now, that streamlines what your.
[00:31:06] Speaker B: Your experience is, right? No more waiting on a radiologist or somebody to read your X rays. So that means you can get in faster and get out faster, potentially.
Nobody likes spending a lot of time in hospitals, right? And so thinking if they can get you your answer and get you out of the hospital faster, that's great, right? Well, makes a lot of people nervous.
Are you comfortable with that being used in that space?
[00:31:36] Speaker A: And according to the survey, over 50%.
[00:31:38] Speaker B: Of people are not comfortable with that.
Now, that doesn't mean that we can do an awful lot about it, because that's the trend and that's the direction, but it just reinforces the concept that there are things that are using AI today that you don't even know about.
Now, one that's very controversial is really around predicting nonviolent violent criminal activities.
[00:32:09] Speaker A: And, you know, law enforcement in the.
[00:32:14] Speaker B: US Is not as, you know, aggressive as some, you know, in China, for example, it's used in, you know, they've got more cameras on the streets with facial recognition than any other country in the world.
[00:32:29] Speaker A: And it makes sense, of course, when.
[00:32:31] Speaker B: You scale up how many people there are, they are.
But, you know, they use that for a lot of different reasons, and their facial recognition technology is pretty, pretty fantastic.
Do you feel comfortable using that? You know, Chicago, for example, was using.
[00:32:52] Speaker A: You know, they could detect the bullet.
[00:32:55] Speaker B: Trajectory and where it came from using sound, and the police department was using that. And there were some folks that were going to cancel that.
They wound up not canceling it. So my understanding is it's still being used. But, you know, that is a technology that is driven by AI.
[00:33:15] Speaker A: Now, on the flip side, though, where.
[00:33:17] Speaker B: Does that line again, where does that stop?
[00:33:20] Speaker A: You know, do we want to be.
[00:33:22] Speaker B: A society where we use AI to predict somebody that could potentially commit a crime? No.
[00:33:29] Speaker A: And if you do, well, let's have.
[00:33:31] Speaker B: A chat after, after the show, and maybe I can convince you otherwise.
[00:33:34] Speaker A: But, you know, there's got to be a line somewhere.
[00:33:38] Speaker B: You know, and we always talk about transparency.
[00:33:41] Speaker A: We always talk about, you know, ethical use of AI.
[00:33:49] Speaker B: Now we have the issue of it being used without you knowing about it, without you even approving of it.
But it just happens that is something that a lot of folks are not thinking about.
We're racing to get the products out there, we're racing to improve the user experience.
But we're not always looking at really what the after effects are. We're not looking at some of those ancillary impacts that maybe we could prevent, maybe we could think about not doing.
[00:34:32] Speaker A: In the first place.
And all that starts to come back.
[00:34:35] Speaker B: Down to opportunity, comes back down to your digital identity.
It comes back down to your personal choices that you have on how ingrained in the net do you want to be versus your ability to say yes.
[00:35:00] Speaker A: No or just being forced to use it and not even know about it.
[00:35:07] Speaker B: So these are hard, hard topics.
[00:35:09] Speaker A: It is light hearted if you think about it.
[00:35:12] Speaker B: But at the same time there's nothing with AI that's an easy answer.
And looking at those, something very important.
I want people to start to pay attention to these things not only because you know, it can really help if you use it to its full extent, but just so that you know and that you understand that it's being used because that's the most important thing you need to know.
And we'll, we'll talk about a couple other aspects of this in the next segment and we'll be right back after a couple of messages from our sponsors and we'll close it out.
[00:36:26] Speaker A: Welcome back to AI Today. I'm your host, Dr. Alan Badot. And this week we're talking about products and where AI is used and whether or not you know about it or you don't know about it and whether or not that's okay and you don't care or it's not okay and you do care. So we, we're trying to keep it light. I'm doing the best I can.
But we talked about fast food, we talked about ordering and McDonald's now in.
[00:36:56] Speaker B: The drive thru that that's an AI bot that's taking your order, talked about refrigerators and telling you about expiration dates and stuff. And then we started to talk about some things that maybe it's not okay, maybe some things that are a little bit more personal. Looking at going to a hospital and having AI read your X ray and.
[00:37:19] Speaker A: You don't know about it, you don't think any, you know, do I need.
[00:37:24] Speaker B: To ask if a doctor read this or did AI read this?
[00:37:30] Speaker A: And then the other question is, well.
[00:37:31] Speaker B: How does that impact insurance?
I mean there's a lot of things, there's a trickle down from that and.
[00:37:38] Speaker A: I'm not going to get into no politics, right?
[00:37:40] Speaker B: We don't want to do politics on this show.
[00:37:42] Speaker A: But there is a trickle down effect.
[00:37:44] Speaker B: When it comes to those sorts of technologies being used. And whether or not you know about it or not, that's, that's the big question.
Where does that line stop?
Where AI is being used and you.
[00:38:02] Speaker A: Don'T know about it, but maybe you.
[00:38:04] Speaker B: Should know about it.
Everybody's line, of course, is going to be different.
We all know that. But the thing that we always talk about on this show, which I really take to heart, is transparency, right?
It's being used. You should know it's being used.
Ethics. If it's being used, you should know it's being used. And you should know it's being used in the right way.
That's important.
[00:38:30] Speaker A: Whether or not you're a small business.
[00:38:33] Speaker B: Trying to gain an advantage using AI or whether you're using it at home on a product that you, you know, may not be sure about.
It's your right to know that it's being used that way. It's your right to know that it's in your house and it's being used and it's used for certain aspects of it. It's being used in the right way.
But then what about your data? What about your digital privacy, your online footprint? Again, we always talk about that.
Is it okay to not know what is being used from you and how it's being used? How's your data being used, how's your voice being used, how's your X rays being used, your medical information, how is that all being used to train these AI models?
[00:39:21] Speaker A: And where did it get that data from?
That's the important thing.
And as a consumer, we do have to take a step back and we.
[00:39:31] Speaker B: Have to start to really demand more information on these systems.
[00:39:40] Speaker A: Now, not everybody, of course, cares.
[00:39:42] Speaker B: We've, we talked about that.
[00:39:44] Speaker A: You know, you know, I, as long as it helps me get my things.
[00:39:48] Speaker B: Done, I've had my ID stolen so many times, it doesn't matter anymore what they're using my stuff for. But I'm an advocate for you all.
[00:39:56] Speaker A: I want you to, I want you.
[00:39:58] Speaker B: To understand those ramifications and what those implications are to a lot of different things. And so consumer awareness and data is, you know, should be huge.
[00:40:13] Speaker A: Looking at how these AI products are collecting your data, where that data is.
[00:40:18] Speaker B: Going, what are the habits that it's being used for.
You know, all the biometric information that is being generated, you should know how it's being used, where it's being used and what it's being used for.
It should be at your fingertips. You should be able to easily find out what that is.
[00:40:37] Speaker A: And you should be able to easily.
[00:40:39] Speaker B: Opt out if you don't want your information taken.
[00:40:42] Speaker A: Okay, think about that and then also.
[00:40:46] Speaker B: Think about, well, you know, as my experience gets improved, what price am I willing to pay for that experience?
Now for me, I always say I don't want to spend 45 minutes in the checkout line.
[00:41:05] Speaker A: I would, you know, and get, take an example.
[00:41:07] Speaker B: Oh, I'll do this, this and this. To not have to spend 45 minutes.
[00:41:11] Speaker A: In a checkout line and being able.
[00:41:14] Speaker B: To carry, you know, grab and go.
There's some, some, some information, some sacrifice I probably would make for that, but not as much as you, you might all think.
But those are the questions that we have to ask in today's world where it is everywhere and whether you know it or you don't know it, you know, those implications are huge.
And what is done with that information is huge.
And what experience are you willing to sacrifice or to give up to not be able to do things maybe quite as fast or maybe not quite as easy as you thought.
Transparency, control, that's what it's really all about.
And you know, there are some companies that do great. They have, you know, transparency reports that you can get.
I haven't seen any that are quarterly, but I have some seen some that are like every six months, definitely every year on what they do with their data, how they train things and more specifically, what do they do with your data? Is it destroyed?
You know, how is it kept? Is it washed? Meaning they get rid of your name potentially, or address or information like that? You know, some companies are doing fantastic with those sort of things, but then others maybe not so much, you know, should AI, for example, be an opt in as opposed to being a default that then you have to opt out of?
There's a reason they want you to opt out because most people don't opt out.
[00:42:52] Speaker A: That's why they, that's why they have it there.
[00:42:55] Speaker B: Oh no, they don't. They can opt out all they want. It takes you 45 steps to be able to do that. But they can opt out.
It's frustrating. So most people won't go through the whole process.
[00:43:06] Speaker A: They'll just say, I don't care.
[00:43:08] Speaker B: Well, people need to care.
[00:43:10] Speaker A: And you know, the reality is like.
[00:43:13] Speaker B: We always say, transparency builds trust.
And companies that are putting that information out there for everyone to see and have an AI ethics plan, from my perspective, much more AI trustworthy companies, others that hide it, make it impossible for you to get out of, you know, they're trying to get ahead. I get that. They're trying to get an advantage. I get that. I want them to get an advantage. I want them to use it the right way.
But whose expense? That's where I have a problem with it. And that's where you should have a problem with it too.
And so looking at the future, how do we, how do we control these things?
[00:43:57] Speaker A: It's moving so fast.
[00:43:58] Speaker B: How do we control it? Well, we know it's getting, the models are getting better. They're getting better because they're using our data to train, but it's predicting our needs.
[00:44:08] Speaker A: It's going to be able to do that. It's going to be able to do things like, you know, give you options.
[00:44:15] Speaker B: Before you might even think about it. So, for instance, is spontaneity going out the window?
[00:44:22] Speaker A: I don't know.
It may, that's what some companies are trying to do.
[00:44:28] Speaker B: That's how advanced these, these technologies are getting.
[00:44:32] Speaker A: But remember, your rights as your digital identity and everything else need to take.
[00:44:41] Speaker B: Precedence over somebody being able to tell me what I want before maybe I want it.
And you know, how many times have you driven by a lay's truck or a Monster energy truck and said, man, I wish I had a monster energy right now. Right. I mean, those kind of things are.
[00:44:57] Speaker A: Happening all the time.
[00:44:58] Speaker B: And AI, if it has enough data, will be able to help you do that. I hope you take advantage of that.
It's a little scary.
So you've got to be empowered. You have to check the product settings.
[00:45:14] Speaker A: Make sure you know, or if you don't know if AI is being used in something.
I hope that the Gallup poll, you.
[00:45:22] Speaker B: Know, that I showed you earlier, they do another one at the beginning of next year. And I really hope the numbers are improved.
Meaning I know that X, Y and Z specifically in my house are being used and I use these products that have this type of AI in there.
[00:45:42] Speaker A: And I know how it uses my.
[00:45:44] Speaker B: Data because that is, that's the keys to the kingdom right there.
If you control your data, if you have to give permission for your data.
[00:45:55] Speaker A: To be used, and if you decide.
[00:45:58] Speaker B: To buy or not to buy an AI enabled product, that's your, that's up to you. And if you migrate to companies that are using AI the right way, then that's just going to force others to either catch up or die.
Because that's not, that's not right.
And we all know, and I talk about this all the time, AI is powerful. It can be an ally. It can accelerate many things of your life.
Business wise, personal wise, family wise, you name it.
Use it the right way and use it for the things that it should be used for. You really can get an advantage.
When you look at it from the product perspective, it's the exact same way.
But it has to be about choice and it has to be about control.
You control your identity. That's it.
It's got to start and stop right there.
And that's going to per, that's going to permeate every AI, technology, business enabled AI, whatever, that at the end of the day is going to be the driver, that's going to be the forcing function around where AI can be used, where it can't be used and where it can be used. But they've got to tell you it's being used.
[00:47:29] Speaker A: So I hope moving forward you pay a little bit more attention to your products, what's got AI, what doesn't.
[00:47:37] Speaker B: And then let's take back our digital identity.
[00:47:41] Speaker A: Let's make sure we understand that, you.
[00:47:44] Speaker B: Know, we need to stay in control of our data because that's going to be the driving function around this AI explosion that we're all, that we're all seeing.
[00:47:54] Speaker A: So next week we'll have another great show.
We'll again start looking at more AI in businesses and those sort of things. I thank you so much for, for spending the last hour with me.
[00:48:05] Speaker B: I hope it was helpful.
[00:48:09] Speaker A: This has been a NOW Media Networks feature presentation. All rights reserved.
